Moments of Magic By Shep Hyken
Moments of Magic epubor
It will teach you and everyone in your organization to deliver excellent service to your internal and outside customers Moments of MagicMoments of Magic what a tribute to customer service This book nailed the ins and outs on how too turn moments of mayhem into Moments of Magic in the customer service world he touches on internal customers employees and the external customers all of which are wrapped into one Great job to the author he has great true stories to share and experiences that will educate you Paperback Explanations to small things that are very usefull if applied to customer service Grest for business and for life Paperback The book suffers on a number of points The advice seems fine.
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Gives a great perspective on the importance of internal and external customer support and service Paperback Shep Hyken s 1 seller This is a clearly written easy to read easy to understand guide to customer service and is for anyone in any job Filled with information techniques and stories but nothing terribly ground breaking It s far too anecdotal for my liking too as far as I could tell there was very little research referred to The ebook s formatting was all messed up too Having said that I got t for free so gift horse etc Paperback Pretty obviousNothing all that new or innovative I feel like the author really just wanted to talk about different customer service experiences he s had Paperback This is a book about customers all customers both internal and external This book will hopefully give you ideas about how you can better interact and provide for your customers Paperback
| Moments of Magic By Shep Hyken |
| 0963782002 |
| 9780963782007 |
| English |
| 140 |
| Paperback |
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The Official and somewhat boring Shep Hyken BioShep Hyken CSP CPAE is the Chief Amazement Officer at Shepard Presentations As a speaker and author Shep works with companies and organizations who want to build loyal relationships with their customers and employees His articles have been read in hundreds of publications and he is the New York Times Wall Street Journal and USA Today bestselling business author of Moments of Magic The Loyal Customer The Cult of the Customer and The Amazement Revolution He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. Moments of Magic ebook download In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of client The Official and somewhat boring Shep Hyken BioShep Hyken CSP CPAE is the Chief Amazement Officer at Shepard Presentations As a speaker and author Shep works with companies and organizations who want to build loyal relationships with their customers and employees His articles have been read in hundreds of publications and he is the New York Times Wall Street Journal and USA Today bestselling business author of Moments of Magic The Loyal Customer The Cult of the Customer and The Amazement Revolution He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. Moments of Magic book summary In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees Some of his clients include American Airlines AAA Anheuser Busch ATT AETNA Abbott Laboratories American Express and that s just a few of the A s Shep Hyken s most requested programs focus on customer service customer loyalty internal service customer relations and the customer experience He is known for his high energy presentations which combine important information with entertainment humor and magic to create exciting programs for his audiences CPAE or the Council of Peers Award for Excellence is the National Speakers Association s Speaker Hall of Fame award for lifetime achievement in the area platform speaking excellence CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession site_link.